HappyOrNot

HappyOrNot and the original 4 Smileys offer an easy way to engage your customers, track the pulse of their experiences, and optimize operations through relevant, in-moment feedback. Headquartered in Finland, with an office in the US and a global reseller network, HappyOrNot has provided over 1.5 billion consumer responses for 4000 leading retail, healthcare and services organizations across 135 countries. Over the years, we have collected over 400 million feedback inputs at airports. Learn more at https://www.happy-or-not.com/en/.

At HappyOrNot, we believe that passenger satisfaction is at the heart of every airport operator. With our innovative products and solutions, we empower airports and airport operators worldwide to measure and improve their passenger experience. Our cutting-edge technology and data-driven approach help airports and airport operators set and review common SLAs, identify areas for improvement, and enhance the overall passenger experience.

The data collected allows the aviation industry to identify and fix bottlenecks and emergencies, optimize staffing and shift planning, and prioritize improvement actions to improve the passenger experience.