Reshape the way your customers wait to be served.
Take control of your customer’s queuing experiences with Virtual Queuing. Wavetec’s Enterprise Virtual Queuing System enables you to define the way your customers are managed in service areas. Our queuing system is an ecosystem of interconnected modules that helps to deliver a personalized and also a touchless customer waiting experience.
Streamline Customer Journeys
From a customer’s arrival at a service area to the customer’s exit, we have it all mapped out for you with our take-a-ticket solution. For over 30 years, Wavetec has been transforming how companies design their services cape.
Wavetec provides a state-of-the-art Enterprise Virtual Queue Management Systems (QMS) & take a number solutions with current design and a customizable and standard, enterprise level information system to map customers’ journey and enhance customer experiences.
Enterprise Virtual Queue Management System
What is Virtual Queue Management System?
Virtual Queue Management System (VQMS) is an advanced technology solution designed to streamline queuing operations for enterprises. It enables businesses to provide a better customer experience and improve operational efficiency. With VQMS, customers can check-in remotely or in-person and access real-time queue updates via digital displays, text messages, and emails. It also enables staff to manage waiting times effectively and prioritize customers based on their preferences or needs. By eliminating unnecessary wait times, businesses can improve customer satisfaction and increase productivity.