>> The people counter for measuring the length of stay of visitors, the flow of visitors and waiting times
Optimal resource planning
The customer frequency analysis (SMART COUNT) enables a quick reaction to operational bottlenecks and serves as a perfect basis for resource planning.
The determination of key figures around the people flow, such as the dwell time of customers or the passenger volume, enables the improvement of processes on multiple levels.
Operational bottlenecks can be identified and eliminated in real time. In addition, customers can also be shown their current waiting time.
Customer Census & Customer Satisfaction
SMART COUNT solutions have an extremely positive impact on perceived waiting time. Long-term improvements in resource planning can be made in customer frequency analysis, and performances of different system partners can be measured and evaluated. People flow measurement is also the basis for our Smart Queue solutions for queue automation. Your benefits from SMART COUNT solutions include:
People counters to accurately determine visitor traffic
Improved resource planning is made possible
Operational bottlenecks can be avoided
Positive impact on the visitor waiting experience
Cost-effective process optimisations through the measurement of customer flow
Electronic measurement of customer flow in queues is the key to optimising the process. Measurement guarantees consistent and reliable data.
THE METHOD
Measuring critical queue metrics is a simple and cost-effective solution. Our method is based on the 'First In, First Out' principle.