"Next in Line!"
Qmetrix NXT improves your passenger flow. This reduces stress for your passengers and increases productivity.
Qmetrix NXT
Reducing idle times between two transactions is a big chance to improve productivity. Thinking of process times of less than one minute with an idle time of 30 seconds in between shows the improvement that can be achieved.
Balancing available resorces increases overall productivity - particularely in larger operations with 8 or more service lanes or counters.
But not only this. Craming as many people as possible in the walkways helps nobody. It results in hindering self-organisation and easy movement. One of the keys is to hold back people until they are sent "just-in-time" - to the best service position available.
Qmetrix NXT helps you in doing so. With centralized monitors and/or signal lights at each counter or lane the availability is even indicated before the last customer has gone. The idle time approximates to zero.
Apart from the cost-saving factors, customers see this feature as a matter of service quality. And employees get the control of the process back. No yelling, shouting and pushing to get "the next customer" - this is NXT, a triple win situation!
... with a personal touch!
We have upgraded our proven Qmetrix NXT with an individual, personal touch. We can now include the name and even a photo of the service agent calling the passenger on the screen. This enebles you to deliver premium services with a difference...