Due to the COVID-19 outbreak, airports and airlines are constantly working on new health and safety concepts to prevent the spread of the virus. Besides assuring safe distancing and minimizing personal contacts, another challenge is to eliminate physical interactions with potentially contaminated surfaces such as self-service equipment.
Materna IPS has developed a solution for self-service devices that is easy to implement and provides passengers with the necessary protection: Touchless.Connect. This touchless solution allows passengers to operate a self bag drop unit by simply using their very own mobile phone without making any significant changes to the passenger process.
A great step towards making the passenger journey completely touchless
With the newly developed Materna IPS Touchless.Connect technology, passengers no longer need to use the touchscreen when operating SBD units.
By simply scanning a QR code shown on the kiosk display with their smartphone, passengers are redirected to a Materna IPS hosted website which serves as a replica screen of the actual SBD. Passengers can now control the self-service kiosk with their own device without having to touch the kiosk display.
This feature allows a safe airport experience that doesn’t affect the familiar passenger process. Following a software-based approach, no additional hardware is needed and already installed units can easily be equipped with the new technology. Installation does not need to take place on site and instead can be implemented cost-efficiently from anywhere in the world.
Some retrofit SBD solutions rely on passenger interaction for manual bag tag scanning.