Management software

reportinganalysistracking

Casper Complaint Portal benefits residents and airport staff alike Casper Complaint Portal is an online tool that allows the public to file, track and review their inquiries and complaints on airport noise from their computer, tablet or smartphone. It provides insights in common causes of annoyance and status and responses of complaints. Airport staff benefits from a reduced workload by eliminating incomplete or anonymous complaints, reducing follow-up question volume, and streamlined analysis and reporting. KEY FEATURES Casper Complaint Portal key functionality Seamless complaint management/tracking Robust complaint analytics Multi-language support Optimized for PC, tablets and smartphones Customizable to airport styling Integrates with Casper Noise/Complaint Easy complaint entry and tracking This online tool is designed to help the public file, track and review their inquiries and complaints regarding airport noise. With this easy-to-use platform, you can quickly and easily file a complaint about unwanted noise from airports. You can also keep track of the status of your complaints and review any responses or analyses the airport has provided. Best of all, the Casper Complaint Portal is accessible anywhere you are connected with the internet, on any web-enabled computer, smartphone or tablet. Provide insight in annoyance The Casper Complaint Portal allows users to identify and analyze complaint patterns, so they can better understand how different factors contribute to their frustrations. With a comprehensive complaint analysis process, users can see how factors such as time of day and aircraft type affect their complaints