Passengers are carrying more and more hand luggage these days. The main reason is that airline passengers with hand luggage don’t have to get in line and make quick entries and quick exits at airports.
Other passengers seek to avoid the checked-bag fees that airlines levy by resorting to travel with hand luggage .
The lack of overhead space onboard of planes causes airlines to checking hand luggage at the gate. Sometimes up to 80 roller bags per flight.
The process for gate agents to register and check hand luggage at the gate is time consuming and can cause costly delays.
Lengthy administrative process
For gate agents checking hand luggage is a stressful job. Not only are they confronted with lengthy discussions why a passenger needs to check his/hers carry-on bag. But also the administrative process is quite cumbersome.
The gate agent manually writes a baggage label and enters the tag number of the baggage label into the reservation of the passenger or add this to a so called gate bag manifest. Or sometimes print a baggage label but still have to enter manually all the information in the DCS.
This manual process can take sometimes up to 60-90 seconds per passenger/per bag.
bagchain is constantly looking for new ways to improve the travel experience for customers. Mobility has played the most important role in the realisation of the bagchain kiosks.
The bagchain gate kiosk is a fully mobile check-in and bag tag printer solution. It automates the entire manual process. Check-in the passenger’s hand luggage and print a bag tag, all within seconds instead of minutes.